00722450

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This paper highlights ten key features of total quality management (TQM) which are essential ingredients for successfully implementing quality management in highway maintenance. These represent some of the more challenging and creative aspects of the TQM process, since they call for real changes in the ways departments of transportation view, organize, manage, and implement highway maintenance practices.

The papers in this publication were duplicated from camera-ready copy provided by the authors and have not undergone the formal TRB peer review process or editing.

English

p. C1-13

1995-12

Invitational Workshop on Performing Highway Maintenance Using Total Quality Management

Tables (1)

Administration; Highway maintenance; Implementation; Maintenance management; Management; Quality control; State departments of transportation; Total quality management; Workshops

Administration and Management; Highways; Maintenance and Preservation; Research; I60: Maintenance

TRIS, TRB

May 30 1996 12:00AM

• AN APPROACH TO MISSION BASED TRANSPORTATION MAINTENANCE SERVICES: DEFINING THEM, MEASURING RESULTS, AND ASSESSING ORGANIZATIONAL PERFORMANCE
• BASIC MANAGEMENT ACTIVITIES WITHIN HIGHWAY MAINTENANCE
• CURRENT TQM/CQI PROGRAMS IN STATE DEPARTMENTS OF TRANSPORTATION: OREGON CASE STUDY
• CUSTOMER SERVICE IN MAINTENANCE
• DRIVING CUSTOMER DEFINED QUALITY INTO HIGHWAY MAINTENANCE
• HOW MAINTENANCE ACTIVITIES MIGHT BENEFIT FROM TQM
• KANSAS CITY, MISSOURI PUBLIC WORKS CREED/EQWIP PROCESS