00399755

Component

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While many transit agencies have introduced some computer equipment, nearly all have some difficulty in making the transition from manual information processing to a computerized information system. A primary reason is that such agencies are organized to facilitate operations rather than to manage technological change. There is need to prepare management for what to expect during the transition between manual and automated systems and for the time after the full installation. Four phases of successful transition are identified as better matching of expectations with performance, improved planning of system installation, reduction of the "trauma" of installation, and improved project management control. The discussion group agreed that microcomputers can be beneficial to small transit properties because of easy access to data, improved information for upgrading operating effectiveness, and possibly lower costs. Three levels of utilization were identified: (1) Microcomputers used off-line as support in areas such as budgeting and route planning; (2) Microcomputers used only in activities such as maintenance, inventory, and ridership and revenue analysis; (3) Real-time, on-line applications with managers able to make hourly or daily decisions. Small properties need be concerned only with the first two levels. It was concluded that guidelines might be needed for procurement, training, and orientation of employees on how microcomputers will affect their jobs.

00399749

p. 39-49

1985-7

Tables (7)

Cost control; Information processing; Management information systems; Microcomputers; Operations; Personnel management; Planning; Small cities; Technological innovations; Training; Transit operating agencies

Administration and Management; Education and Training; Planning and Forecasting; Public Transportation

TRIS, TRB, USDOT

Oct 31 1985 12:00AM

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