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Title:

EFFECT OF SIZE AND TYPE OF ORGANIZATION ON QUALITY OF SPECIAL TRANSPORTATION SERVICES

Accession Number:

00395408

Record Type:

Component

Availability:

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Order URL: http://worldcat.org/isbn/0309037557

Abstract:

An index of quality of service for special transportation services for elderly and handicapped persons was developed and used to analyze the relationships of quality to the size of the provider and to the type of organization of the provider. For a sample of 42 special services it was found that quality increases with size of ridership and that private organizations provide greater quality of service than do public organizations.

Supplemental Notes:

Publication of this paper sponsored by Committee on Transportation for the Transportation Disadvantaged. Distribution, posting, or copying of this PDF is strictly prohibited without written permission of the Transportation Research Board of the National Academy of Sciences. Unless otherwise indicated, all materials in this PDF are copyrighted by the National Academy of Sciences. Copyright © National Academy of Sciences. All rights reserved

Monograph Accession #:

00452254

Corporate Authors:

Transportation Research Board

500 Fifth Street, NW
Washington, DC 20001 United States

Authors:

McKnight, Claire E
Pagano, Anthony M

Editors:

Kaplan, Elizabeth W

Pagination:

pp 39-44

Publication Date:

1984

Serial:

Transportation Research Record

Issue Number: 973
Publisher: Transportation Research Board
ISSN: 0361-1981

ISBN:

0309037557

Media Type:

Print

Features:

References (4) ; Tables (7)

Subject Areas:

Highways; Planning and Forecasting; Public Transportation; Safety and Human Factors; Society; I72: Traffic and Transport Planning

Files:

TRIS, TRB

Created Date:

May 31 1985 12:00AM

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