00341153

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http://onlinepubs.trb.org...s/trr/1981/792/792-010.pdf

https://scholar.google.co...eman&publication_year=1981

The management strategies for quality assurance are examined for Pittsburgh's South Busway Program. Specific consideration is given to (a) management structure, (b) end-result specifications, (c) sharing areas of risk, (d) mutual respect, (e) open communications with bilateral resolution of issues, (f) process for feedback, and (g) monetary and nonmonetary rewards. The avoidance of adversarial relations between owner, engineer, and contractor was key to a successful quality program in an adversarial political environment.

Publication of this paper sponsored by Committee on Quality Assurance and Acceptance Procedures. Distribution, posting, or copying of this PDF is strictly prohibited without written permission of the Transportation Research Board of the National Academy of Sciences. Unless otherwise indicated, all materials in this PDF are copyrighted by the National Academy of Sciences. Copyright © National Academy of Sciences. All rights reserved.

01411608

pp 32-34

1981

Transportation Research Record

0309032067

Print

References (1)

Busways; Contractors; Hazards; Litigation; Management; Minimization; Quality assurance; Risk assessment; Specifications

Pittsburgh (Pennsylvania)

Administration and Management; Construction; Highways; Law; Public Transportation; Safety and Human Factors; I52: Construction of Pavements and Surfacings

TRIS, TRB

Oct 28 1982 12:00AM

• ANALYSIS AND APPLICATION OF CORRELATED COMPOUND PROBABILITIES
• CONSTRUCTION OF PITTSBURGH'S SOUTH BUSWAY: AN ENGINEER'S VIEWPOINT
• CONTRACTOR'S VIEWPOINT AND CASE STUDY OF PITTSBURGH'S $27 MILLION SOUTH BUSWAY PROGRAM
• Contractual Relationships--An Essential Ingredient of the Quality-Assurance System
• CONTRACTUAL REQUIREMENTS AND DESIGN PHILOSOPHIES EMPLOYED TO MINIMIZE ADVERSARY RELATIONSHIPS: EISENHOWER MEMORIAL TUNNEL, SECOND BORE
• METHOD TO EXCLUDE THE EFFECT OF TESTING ERROR WHEN ESTIMATING THE PERCENTAGE DEFECTIVE OF A CONTINUOUS NORMAL POPULATION
• MINIMIZING ADVERSARY CONTRACTUAL RELATIONSHIPS FOR THE EISENHOWER MEMORIAL TUNNEL, SECOND BORE
• MINIMIZING POTENTIAL FOR ADVERSARY CONTRACTUAL RELATIONSHIPS DURING CONSTRUCTION OF EISENHOWER MEMORIAL TUNNEL
• OPTIMIZING STATE CONTRACTOR RELATIONS FOR IMPROVED QUALITY ASSURANCE
• OVERVIEW OF QUALITY-ASSURANCE PROGRAM
• PROCESS CONTROL IN PRACTICE
• QUALITY ASSURANCE--A SYSTEM IN PRACTICE
• STRATIFIED RANDOM SAMPLING FROM A DISCRETE POPULATION
• SUMMARY OF CONTRACTUAL RELATIONS: AN ESSENTIAL INGREDIENT OF THE QUALITY-ASSURANCE SYSTEM