00372406

Component

http://onlinepubs.trb.org/Onlinepubs/nctrp/rrd1/1.pdf

Bus drivers must not only have vehicle operating skills but must also be able to deal effectively with the public. Training and discipline may not overcome psychological factors and resultant stress may lead to other job-related problems. At present no single method of selecting or training bus operators with respect to psychological stress is considered generally acceptable by transit agencies. NCTRP Project 33-1 is to produce an evaluative method or questionnaire to be part of the bus-driver-selection process, as well as a training module to help drivers deal with stressful situations and another module for supervisors that will enable them to recognize stress symptoms. Preliminary findings of the literature review for this project are given in this digest. This review is presented in 3 parts: (1) Occupations stress in general; (2) Stress specifically associated with bus drivers, and (3) Existing stress measurement instruments. Although the final products of Project 33-1 will be issued later, the literature review does provide an advance indication of the nature and potential applicability of those products.

Distribution, posting, or copying of this PDF is strictly prohibited without written permission of the Transportation Research Board of the National Academy of Sciences. Unless otherwise indicated, all materials in this PDF are copyrighted by the National Academy of Sciences. Copyright © National Academy of Sciences. All rights reserved.

15 p.

1982-6

NCTRP Research Results Digest

Digital/other

Tables (1)

Bus drivers; Personality; Personnel management; Psychological aspects; Psychological tests; Public relations; Stress (Psychology); Supervision; Training; Work environment

Administration and Management; Education and Training; Highways; Public Transportation; Safety and Human Factors; I83: Accidents and the Human Factor

TRIS, TRB

Apr 29 1983 12:00AM