01763409

Component

https://annualmeeting.myt...nlineProgram/Details/15710

To enhance public transport attractiveness, it is critical for transit operators to provide convenient and user-friendly service for passengers. For urban railway systems, the efficiency and easiness of transfer between different lines can affect passengers’ satisfaction with overall system performance. Hence, transfer path design is an essential issue for the layout of transfer stations. This study identifies five categories of transfer patterns and thereupon seeks to explore factors influencing passengers’ perception of transfer experience on four facets: travel time, physical effort made, path complexity, and clarity of signage for guidance. For each facet, an ordered probit model is developed to factor the relative satisfaction level perceived by passengers based on the data collected from an attitudinal questionnaire survey is conducted over 17 transfer stations of Taipei metro system. The estimation results indicate that long travel time and excessive vertical movements along the transfer path can negatively affect passengers’ satisfaction. Specific transfer patterns, such as cross-platform transfer and out-of-station transfer, significantly influence passengers’ perception. Various types of signage also provide different levels of effectiveness in guiding transfer passengers. On the other hand, familiarity with the transfer station, riding frequency, and age are the individual attributes that can lead to different satisfaction levels. The derived research findings can provide relevant transit agencies a quantitative basis for improving the design of transfer station layouts and relevant facilities.

This paper was sponsored by TRB committee AP045 Standing Committee on Passenger Intermodal Facilities.

TRBAM-21-01456

English

18p

2021

Transportation Research Board 100th Annual Meeting

Digital/other

Figures; Photos; References; Tables

Attitudes; Case studies; Customer satisfaction; Design; Probits; Signs; Surveys; Transfer centers; Transfers; Transit riders; Travel time; Urban transit

Taipei (Taiwan)

Design; Passenger Transportation; Public Transportation; Safety and Human Factors; Terminals and Facilities

Transportation Research Board Annual Meeting 2021 Paper #TRBAM-21-01456

TRIS, TRB, ATRI

Dec 23 2020 10:58AM