01710583

Component

This study presents the level of service (LOS) thresholds for overall satisfaction ratings of city bus riders based on selected service quality factors. The authors of this study consider service quality factors to cover service-related factors, infrastructure related factors, and travel characteristics. These thresholds can also be used for evaluating the satisfaction levels of bus riders under mixed traffic conditions in developing countries like India. These LOS thresholds are applicable for assessing satisfaction levels of users pertaining to bus transit systems under mixed traffic conditions, where dedicated bus lanes do not exist. The present study also attempts to monetize the travel time spent by Mumbai city bus users, which adds novelty to the state of the art of the literature.

19-00802

English

6p

2019

Transportation Research Board 98th Annual Meeting

Digital/other

References; Tables

Buses; Customer satisfaction; Fares; Level of service; Public transit; Travel time; Value of time; Vehicle mix

Mumbai (India)

Economics; Passenger Transportation; Public Transportation

Transportation Research Board Annual Meeting 2019 Paper #19-00802

TRIS, TRB, ATRI

Jun 27 2019 1:46PM

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