01656470

Monograph

http://www.trb.org/Main/Blurbs/177047.aspx

This report presents guidance for state departments of transportation (DOTs) and other agencies for the use of knowledge capture and active learning to ensure that essential, mission-critical knowledge is maintained within the agency when a contractor’s work is finished, particularly in those program areas that pose the greatest risk to the agency’s performance. Knowledge capture is the process of transforming human knowledge into codified information (for example, through documentation of interviews with key contractor personnel) and making the information available to others. Active learning occurs when DOT staff work directly with contractors or consultants. The research team reviewed the literature and conducted focus groups to review current practices in a range of organizational settings. The team developed a framework for guidance suited to the needs of DOTs and then undertook case studies of organizations that have successfully adopted practices for capture and active learning of essential knowledge developed by contractors and consultants.The guidance and background information presented here will help to ensure that DOT staff and others responsible for system management, emergency response, and other critical components of the agency’s mission have access to the knowledge they need to be effective in pursuit of that mission.

Project 20-104

English

84p

2017

NCHRP Research Report

9780309446693

Digital/other

Appendices; Figures; Tables

Consultants; Knowledge; Learning; Lessons learned; State departments of transportation

Administration and Management; Data and Information Technology; Education and Training; Highways; Research

TRIS, TRB, ATRI

Jan 17 2018 8:44AM