01660470

Component

Smartphones and relevant mobile service have greatly influence people’s daily lives, and smartphone addicts can be commonly seen at transit stops/stations, playing with their smartphones while waiting for buses/trains. This research presents a holistic perspective for analyzing the effects of smartphone usage on transit passengers, which also considers the effects at a psychological level. Such effects may be manifested as the reduction of perceived waiting time at stops/stations against the negative emotionality induced by long waiting, such as boredom and tediousness, so as to result in improved travel experience. An on-site survey is designed and implemented over the bus system in Taipei, Taiwan, to collect the revealed responses of bus passengers in regard to waiting time perception and smartphone usage, particularly for travel-irrelevant mobile service. The survey data are modeled and analyzed in both numerical and verbal representation of perceived waiting time by using a multiple linear regression model and a cumulative proportional odds logistic model, respectively. A finite mixture model is further employed to investigate the potential heterogeneity of waiting time perception related to using smartphones for travel-irrelevant mobile service. The analysis results highlight that using smartphone for travel-irrelevant mobile service may lead to the reduction of perceived waiting, and the effect can be more significant for young passengers and when waiting time is prolonged. Such findings can contribute to the holistic consideration of passenger behavior in transit system planning and associated information/service provision strategies

This paper was sponsored by TRB committee AP015 Standing Committee on Transit Capacity and Quality of Service.

18-06410

English

16p

2018

Transportation Research Board 97th Annual Meeting

Digital/other

Figures; References; Tables

Attitudes; Bus transit; Mobile telephones; Passengers; Real time information; Smartphones; Transit riders; Waiting time

Taipei (Taiwan)

Operations and Traffic Management; Public Transportation

Transportation Research Board Annual Meeting 2018 Paper #18-06410

TRIS, TRB, ATRI

Jan 8 2018 11:39AM