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Title:

Evaluation of Bus Transport Service Improvement Needs and Activities in Istanbul
Cover of Evaluation of Bus Transport Service Improvement Needs and Activities in Istanbul

Accession Number:

01626862

Record Type:

Component

Abstract:

Recently, transportation policies in urban areas have been towards making public transportation more attractive and reducing private vehicle miles traveled. Public transportation service quality is an important factor in determining traveler’s mode choice. Therefore identification of service needs and hence improving service quality are essential for shifting travelers from private cars to public transportation. Bus transportation authority of Istanbul, IETT (Istanbul Electricity, Tramway and Tunnel Enterprises) conducts customer satisfaction surveys annually. IETT also takes into account the expert panel opinions with regards to bus service improvement needs and activities when developing Bus Transportation Action Plans. This study aimed to identify the improvement needs and activities of bus transport service in Istanbul. Service improvement evaluation was conducted both quantitatively using customer satisfaction surveys and qualitatively using expert panel opinion. Service quality indexes were calculated for regular buses and Bus Rapid Transit (BRT) system as well as for the overall bus transport service in Istanbul. The priority improvement areas were assessed using Satisfaction-Priority quadrant maps. The priority areas with improvement needs identified from the maps include comfort and security for regular buses, and comfort and availability for Bus Rapid Transit system. The expert panel provided improvement activities for the bus system in Istanbul accordingly.

Supplemental Notes:

This paper was sponsored by TRB committee AP015 Standing Committee on Transit Capacity and Quality of Service. Alternate title: Evaluation of Bus Transport Service Improvement Needs and Activities in Istanbul, Turkey.

Monograph Accession #:

01618707

Report/Paper Numbers:

17-04318

Language:

English

Corporate Authors:

Transportation Research Board

500 Fifth Street, NW
Washington, DC 20001 United States

Authors:

Ongel, Aybike
Kaynarca, Ozum Asya
Aktel, Abdullah
Unal, Ali
Eldemir, Fahrettin

Pagination:

13p

Publication Date:

2017

Conference:

Transportation Research Board 96th Annual Meeting

Location: Washington DC, United States
Date: 2017-1-8 to 2017-1-12
Sponsors: Transportation Research Board

Media Type:

Digital/other

Features:

Figures; References; Tables

Geographic Terms:

Istanbul (Turkey)

Subject Areas:

Planning and Forecasting; Public Transportation

Source Data:

Transportation Research Board Annual Meeting 2017 Paper #17-04318

Files:

PRP, TRIS, TRB, ATRI

Created Date:

Dec 8 2016 11:39AM