01624560

Component

https://doi.org/10.3141/2643-10

A monitoring system of perceived quality of transport services at the city level is proposed on the basis of a set of 92 indicators covering various travel modes and considering the viewpoints of different groups. Special emphasis was given to public transport, bicycles, pedestrians, and travelers with special needs (e.g., commuters, visitors, mobility-challenged or communication-impaired travelers). Indicators were found through principal component analysis from a set of satisfaction ratings elicited through a survey in eight European cities, implemented within the METPEX research project, a measurement tool to determine the quality of passenger experience. Benchmarking values were computed for all indicators to provide the analyst with some initial guidance. All indicators were then visualized through a dashboard that could give policy makers a synthetic overview of the main areas where perceived quality and accessibility were above or below average. At the same time, joint consideration of indicators from different dimensions of the evaluation exercise—by travel means, by traveler profile, by phase of the journey experience—provided additional insights on specific issues that would be overlooked in a coarser-quality assessment activity.

01632581

17-01894

English

pp 84–92

2017

Transportation Research Record: Journal of the Transportation Research Board

9780309442015

Digital/other

Figures (1) ; References (21) ; Tables (4)

Accessibility; Benchmarks; Bicycling; Cities; Monitoring; Pedestrians; Public transit; Quality of service; Statistical analysis

Principal component analysis; Quality assessment

Europe

Data and Information Technology; Operations and Traffic Management; Pedestrians and Bicyclists; Planning and Forecasting; Policy; Public Transportation

PRP, TRIS, TRB, ATRI

Dec 8 2016 10:40AM

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