01618666

Component

http://www.trb.org/Publications/Blurbs/175322.aspx

Transportation agencies are responsible for the development and support of facilities and systems with service lives that extend into decades and even centuries. For these agencies, knowledge is critical to success—but having the knowledge is not enough to get the job done; people must use their knowledge effectively. This article looks at ways organizations are using management tools that are more people-centered and that enhance the application of people’s knowledge through team-building and fostering positive feelings about the workplace. Examples include, putting people first at Alphabet/Google and Boston Consulting Group, team building at Southwest Airlines, and core values at Zappos.

English

pp 12-16

2016-9

TR News

Digital/other

Photos; References

Information management; Knowledge; Personnel management; Teams; Transportation departments

Administration and Management; Data and Information Technology; Transportation (General)

TRIS, TRB, ATRI

Nov 21 2016 8:51PM

• Advancing Transportation Knowledge Management Through Research: Projects Develop Guidance and Tools
• Developing a Knowledge Management Practice: One State’s Experience
• Five Years of the Six-Minute Pitch: A Transportation Startup Challenge
• Introduction: Learning as We Go: Transportation Knowledge, Networks, and Communities of Practice
• Knowledge Management Beyond Transportation: Responding to Business Drivers
• Knowledge Management: A CEO’s Perspective
• Leading In, Leading Out, and Leading from Behind: Knowledge Management at Alberta Public Service
• Opening Doors to Transportation Careers: A Look at the TRB Minority Student Fellows Program
• Preserving Institutional Knowledge Through Knowledge Books: Models, Insights, and Impacts
• Supporting Strategic Change with Knowledge Management: Washington State’s Work in Progress