01606843

Monograph

http://www.trb.org/Main/Blurbs/174757.aspx

All airports are faced with the challenges of dealing with the flow of accurate information during emergencies—flows within the airport’s organization, between the airport and its response partners, and between the airport and the public, either directly or through the media. Changing technology affects all these flows, and airports are challenged to acquire and effectively use the technology. Many airports find benefits from going beyond regulatory minima for communication plans. This is true of the FAR Part 139 airports as well as for the general aviation airports. An effective communication plan enhances not only safety but also customer service. The focus of the report is on emergency communications planning and is specifically designed for use by airport senior management, public information officers, and first responders and emergency managers. The report includes sample communication plan tables of contents, field operations guides, and the checklist of effective communications plans. These materials were derived from a survey of 60 U.S. airports regarding their specific communications plans and procedures as well as from five highly detailed case examples and five additional focused interviews. The checklist is designed to assist airport managers, emergency managers, and planners in the development, implementation, and evaluation of effective communications plans or crisis communications plans.

Project A11-03, Topic S04-16

English

100p

2016

ACRP Synthesis of Airport Practice

9780309389716

Digital/other

Appendices; Bibliography; Figures; Glossary; References; Tables

Airports; Aviation safety; Communication; Customer service; Disasters and emergency operations; Emergency communication systems; Emergency management; Social media; State of the practice

Administration and Management; Aviation; Data and Information Technology; Security and Emergencies

TRIS, TRB, ATRI

Jul 29 2016 11:30AM