01474166

Component

https://doi.org/10.3141/2351-11

http://scholar.google.com...ning&publication_year=2013

When presented in a practical format, real-time transit information can improve sustainable travel methods by enhancing the transit experience. This paper identifies the positive shift realized by the continued development of the OneBusAway set of real-time transit information tools. In addition, the paper analyzes real-time prediction errors and their effects on the rider experience. In 2012, three years after the development of location-aware mobile applications, a survey of current OneBusAway users was conducted to compare the results with the previous 2009 study. Results show significant positive shifts in satisfaction with transit, perceptions of safety, and ridership frequency as a result of the increased use of real-time arrival information. However, this paper also provides a perspective of the margin of error riders come to expect and the negative effects resulting from inaccuracies with the real-time data. Although riders on average will ride less when they have experienced errors, a robust issue-reporting system as well as the resolution of the error can mitigate the initial negative effects. With this understanding, the paper provides transit agencies and developers with guidance to realize the full potential of real-time information and error-reporting systems.

01517273

13-0785

English

pp 95–103

2013

Transportation Research Record: Journal of the Transportation Research Board

9780309286992

Print

Figures (7) ; References (19) ; Tables (3)

Attitudes; Customer satisfaction; Data quality; Passenger information systems; Public transit; Real time information; Transit riders

Data and Information Technology; Public Transportation; I10: Economics and Administration

PRP, TRIS, TRB, ATRI

Feb 5 2013 12:16PM

• Benchmarking Disaggregate Customer Satisfaction Scores of Bus Operators in Different Cities and Countries
• Calibration of a Public Transport Performance Measurement System for Switzerland
• Doing Business Around Transit Corridors: Survey Research on Business Perceptions of Fixed-Guideway Transit Projects
• Dynamic System Optimal Routing in Multimodal Transit Network
• Effect of Parking Charges at Transit Stations on Park-and-Ride Mode Choice: Lessons Learned from Stated Preference Survey in Greater Vancouver, Canada
• Effects of Fare Payment Types and Crowding on Dwell Time: Fine-Grained Analysis
• High-Load Transit Line Passenger Transmission and Productiveness Efficiencies
• How Close Is Close Enough? Statistical Equivalence of Onboard Versus Online Surveys of Transit Customers
• Intraurban Rail Access: Policy Implications of Five Revealed Perspectives from a Q-Sorting Exercise in Three Australian Cities
• Large-Scale Transit Schedule Coordination Based on Journey Planner Requests
• Multiobjective Optimization Model for Transit Fleet Resource Allocation
• Passenger-Focused Management Approach to Measurement of Train Delay Impacts
• Passengers’ Perception of and Behavioral Adaptation to Unreliability in Public Transportation
• Pedestrian Route Choice of Vertical Facilities in Subway Stations
• Perspectives of the Operational Performance of Public Transportation Agencies with Data Envelopment Analysis Technique
• Potential of Low-Frequency Automated Vehicle Location Data for Monitoring and Control of Bus Performance
• Unbanked Transit Riders and Open Payment Fare Collection