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Title:

Institutional Architectures to Improve Systems Operations and Management
Cover of Institutional Architectures to Improve Systems Operations and Management

Accession Number:

01362966

Record Type:

Monograph

Availability:

Transportation Research Board Business Office

500 Fifth Street, NW
Washington, DC 20001 United States
Order URL: http://www.trb.org/Main/Blurbs/165285.aspx

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Order URL: http://worldcat.org/isbn/9780309129053

Abstract:

The objective of this research was to undertake a comprehensive and systematic examination of the way agencies should be organized to successfully execute operations programs that improve travel time reliability. The following types of questions were examined at the outset of this research: How does operations fit into a transportation agency's overall program? What changes can be made in agency culture and training to promote operations? Which local and regional public agencies and private-sector organizations are essential to the various aspects of operations? Are there emerging technologies, systems, or organizational structures that can be used to advance intra-agency and interagency communications and therefore operations? The research addressed a large number of topics concerning organizational and institutional approaches that could enhance highway operations and travel time reliability. The most fruitful investigation was identification of the Capability Maturity Model, used extensively in the information technology field for organizational self-assessment and continuous improvement of quality and reliability. The researchers recognized that a version of the Capability Maturity Model could be developed and applied to highway operations and in turn travel time reliability. Elements defining different levels of maturity include culture/leadership, organization and staffing, resource allocation, and partnerships.

Report/Paper Numbers:

SHRP 2 Report S2-L06-RR-1

Language:

English

Authors:

Lockwood, Steve
Tarnoff, Phil
O'Laughlin, John
Thatchenkery, Tojo

Pagination:

96p

Publication Date:

2012

Serial:

SHRP 2 Report

Issue Number: S2-L06-RR-1
Publisher: Transportation Research Board

ISBN:

9780309129053

Media Type:

Print

Features:

Appendices; Figures; Glossary; References; Tables

Identifier Terms:

Capability Maturity Model

Uncontrolled Terms:

Travel time reliability

Subject Areas:

Administration and Management; Highways; Operations and Traffic Management; I10: Economics and Administration; I73: Traffic Control

Files:

TRIS, TRB, ATRI

Created Date:

Feb 16 2012 1:08PM