01357270

Monograph

http://www.trb.org/Publications/Blurbs/165286.aspx

The purpose of this guide is to support transportation agencies in developing institutional arrangements suitable to the special demands of congestion management, now emerging as a new transportation agency priority. In particular, the strategy conventions appropriate to effective management of nonrecurring congestion (NRC) present new challenges for agency policy, organization and staffing, resources, and partnerships, as well as for basic agency culture and leadership. This guide focuses on these special institutional challenges in the form of a change management tool called the Institutional Capability Maturity Model. The guide is based on real-world experiences of transportation agencies, especially state departments of transportation, across a range of levels of application of the conventional strategies that focus on NRC, which is responsible, on average, for about 50% of delays in metropolitan areas. The research included a review of key features of the typical congestion management program activities and the technical and business processes that characterize the more effective programs. From this analysis, the institutional preconditions most supportive of the more effective programs were identified and incorporated into the guide.

SHRP 2 Report S2-L06-RR-2

English

60p

2011

SHRP 2 Report

9780309129060

Digital/other

Figures (1) ; Tables

Congestion management systems; Guidelines; Institutional issues; Nonrecurrent congestion; State departments of transportation; Traffic congestion; Transportation departments

Capability Maturity Model

Administration and Management; Education and Training; Highways; Operations and Traffic Management; I10: Economics and Administration; I73: Traffic Control

TRIS, TRB, ATRI

Nov 17 2011 11:32AM