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Title: Enhancing Customer Service Despite Cutbacks: Findings from the Transportation Research Board's 2010 State Partnership Visits Program
Accession Number: 01332832
Record Type: Component
Availability: Find a library where document is available Abstract: The state partnership visits by Transportation Research Board (TRB) staff in 2010 witnessed a transportation workforce determined to provide value and service to their customers, despite diminished resources. Individually and collectively, transportation agency staffers are combining hard work, dedication, and innovation to enhance customer service and are progressing toward key goals, ranging from reducing traffic deaths to improving the environment. This article summarizes what the TRB staff learned from their visits and activities during the past year. The article presents a sampling of the extraordinary efforts of the state departments of transportation in the areas of institutional issues, aviation, freight systems, highways, ports and waterways, rail, and public transportation.
Supplemental Notes: Distribution, posting, or copying of this PDF is strictly prohibited without written permission of the Transportation Research Board of the National Academy of Sciences. Unless otherwise indicated, all materials in this PDF are copyrighted by the National Academy of Sciences. Copyright © National Academy of Sciences. All rights reserved
Language: English
Pagination: pp 11-21
Publication Date: 2011-1
Serial: Media Type: Print
Features: Photos
TRT Terms: Identifier Terms: Uncontrolled Terms: Subject Areas: Society; Transportation (General); I10: Economics and Administration
Files: TRIS, TRB
Created Date: Mar 18 2011 1:08PM
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