01334439

Component

https://doi.org/10.3141/2214-05

http://scholar.google.com...Fini&publication_year=2011

The purpose of this study was to investigate the effect of disruptions on service quality and market share in the U.S. domestic airline industry. Structural equation modeling was used to empirically test the effect of disruptions on service quality and market share for the network and low-cost airlines. The findings suggested that network airlines could manage disruptions more effectively than low-cost airlines. Although disruptions had a negative effect on service quality for both network and low-cost airlines, their effect on airline market share was different. Disruptions had a significant (negative) effect on market share for the low-cost airlines, whereas they did appear to affect market share for the network airlines. Multigroup analysis of invariance was used to compare the effect of disruptions on service quality and market share between airlines. The analysis showed that the effect of disruptions on service quality and market share was different between airlines. On the basis of the findings of this study, recommendations for managers in the airline industry are provided.

01351429

11-3644

English

pp 34-40

2011

Transportation Research Record: Journal of the Transportation Research Board

9780309167284

Print

Figures (1) ; References (52) ; Tables (5)

Air transportation; Airlines; Domestic transportation; Low cost carriers; Market share; Quality of service; Service disruption; Structural equation modeling

Flight cancellations

United States

Aviation; Planning and Forecasting; I72: Traffic and Transport Planning

TRIS, TRB, ATRI

Feb 17 2011 6:35PM

• Addressing and Benchmarking Variations in Airport Demand in the U.S. Domestic Market
• Airborne Laser Survey Specifications and Quality Management Protocols for Airport Obstruction Surveys
• Application of Complex Network Theory and Genetic Algorithm in Airline Route Networks
• Assessing the Impact of Stochastic Capacity Variation on Coordinated Air Traffic Flow Management
• Capacity, Delay, and Schedule Reliability at Major Airports in Europe and the United States
• Computation of Aircraft Braking Distances
• Critical Factors for Development of Airport Cities
• Critical Flights Detected with Time Windows
• Economic and Institutional Impacts of Introduction of Self-Separation Concept of Operations in Air Traffic Management
• Eruption of Eyjafjallajökull in Iceland: Experience of European Air Traffic Management
• Exploring the Impact of Introducing Scheduled Flights on Aviation Markets: Experience from Opening of China–Taiwan Nonstop Flights
• Heterogeneity in Preferences of Air Travel Itinerary in a Low-Frequency Market
• Impacts and Responses of Icelandic Aviation to the 2010 Eyjafjallajökull Volcanic Eruption: Case Study
• Measuring Quality of Service in Airport Passenger Terminals
• Modeling and Forecasting Passenger Demand for a New Domestic Airport with Limited Data
• Simple Sensors Used for Measuring Service Times and Counting Pedestrians: Strengths and Weaknesses
• Using Smeed’s Law to Estimate Number of Bird Strikes in Utah