01337500

Component

https://doi.org/10.3141/2214-09

http://scholar.google.com...afos&publication_year=2011

Assessment of airport passenger terminal performance provides valuable feedback to airport managers. Researchers and practitioners alike have recognized that measuring terminal performance through purely operational approaches (i.e., on the basis of airport ability to process passengers and baggage) is not sufficient. Innovative techniques used to study passenger needs and their perception of service quality have been developed during the past few decades. A new generation of terminal assessment models incorporating issues such as comfort, convenience, and ambience in the evaluation models has emerged. Existing models vary according to the type of decisions supported, evaluation perspective, type of measurements, and evaluation approach used. The state of the art and the state of the practice regarding methods and techniques for assessing the performance of airport passenger terminals are reviewed, their capabilities and limitations are identified, and issues that should be further researched are proposed.

01351429

11-1812

English

pp 69-76

2011

Transportation Research Record: Journal of the Transportation Research Board

9780309167284

Print

Figures (1) ; References (31) ; Tables (2)

Airport facilities; Airport operations; Airport terminals; Evaluation and assessment; Passenger comfort; Passenger terminals; Performance measurement; Quality of service; State of the art; State of the practice

Convenience

Aviation; Planning and Forecasting; Terminals and Facilities; I72: Traffic and Transport Planning

TRIS, TRB, ATRI

Feb 17 2011 5:56PM

• Addressing and Benchmarking Variations in Airport Demand in the U.S. Domestic Market
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• Application of Complex Network Theory and Genetic Algorithm in Airline Route Networks
• Assessing the Impact of Stochastic Capacity Variation on Coordinated Air Traffic Flow Management
• Capacity, Delay, and Schedule Reliability at Major Airports in Europe and the United States
• Computation of Aircraft Braking Distances
• Critical Factors for Development of Airport Cities
• Critical Flights Detected with Time Windows
• Economic and Institutional Impacts of Introduction of Self-Separation Concept of Operations in Air Traffic Management
• Effect of Disruptions on Service Quality and Market Share: Evidence from the U.S. Domestic Airline Industry
• Eruption of Eyjafjallajökull in Iceland: Experience of European Air Traffic Management
• Exploring the Impact of Introducing Scheduled Flights on Aviation Markets: Experience from Opening of China–Taiwan Nonstop Flights
• Heterogeneity in Preferences of Air Travel Itinerary in a Low-Frequency Market
• Impacts and Responses of Icelandic Aviation to the 2010 Eyjafjallajökull Volcanic Eruption: Case Study
• Modeling and Forecasting Passenger Demand for a New Domestic Airport with Limited Data
• Simple Sensors Used for Measuring Service Times and Counting Pedestrians: Strengths and Weaknesses
• Using Smeed’s Law to Estimate Number of Bird Strikes in Utah