01157004

Component

Despite its dynamic new popularity and growing need, public transportation can contribute to rider stress. Changes in daily routines, loss of privacy and flexibility associated with personal vehicle use, inconvenient schedules, waiting in varied extremes of weather conditions, the constant and often intrusive, unwelcomed exposure to advertising are all potential causes of stress, as well as waiting in shelters littered with waste, damaged walls or those marked with graffiti, or waiting with no shelter at all. As transit professionals search for ways to create and manage positive passenger perceptions, reactions and behaviors, some intriguing possibilities lie in transforming the passenger experience by incorporating a unique approach to shelter and transportation design with the use of highly specialized sensory art that actively engages the imagination and stimulates the relaxation response. For the past decade, this type of sensory art has been placed in high stress environments in hospitals and healing centers throughout the United States. Architecturally designed shelters and transportation centers incorporating art, often selected by local juried public art programs, is not a new concept. In fact, as community involvement and advocacy for public transportation continues to evolve throughout the country, there is a growing interest in how to best support the design and use of these ‘public’ spaces, while contributing in a meaningful way to the passenger’s personal experience while waiting, and when in transit.

01157862

English

3p

2009

Bus & Paratransit Conference & International Bus Roadeo/Bus Rapid Transit Conference

CD-ROM

References (5)

Bus stop shelters; Bus stops; Customer satisfaction; Open space control; Perception; Public transit; Stress (Psychology); Transit operating agencies; Transit riders; Travel behavior; Waiting time; Weather conditions

Planning and Forecasting; Public Transportation; Society; I72: Traffic and Transport Planning

TRIS, TRB

May 11 2010 10:54AM

• A New Way of Thinking about Graffiti Removal and Prevention
• “You’ve got the Data, Now What?” Incorporating Historical Data from CAD/AVL Systems to Meet Agency On-Time Performance Goals
• Achieving Safety and Efficiency through Driver Training
• Analyzing Occupational Skills and Creating Career Ladders
• Best Practices in Communicating with Bus Operators
• BRT & Accessibility: Getting it Right from the Start
• Case Study: Use of a Charrette in BRT Station-Area Planning
• Combining Automatic Vehicle Locator and Automated Passenger Counters
• Communicating With Your Paratransit Customers
• Coordinating Transportation and Land Use in Rural Jurisdictions
• Design Considerations for BRT Level Boarding Station Platforms
• Designing Shuttle Services for Niche Markets
• Eliminating Bus Bunching - Building a Process, Information Source, and Tool Box for Improving Service
• Getting More Out of CAD/AVL through a Transit Operations Decision Support System TODSS
• Green Is Keen, But What Does It Mean For My New Maintenance Facility?
• How Data-Warehousing Can Benefit the Whole Agency: A Case Study of a Recent Deployment at the Chattanooga Area Regional Transit Authority
• How to Make Computer Aided Dispatch Work Efficiently Through Independent Automation
• Improving Community Walkability through Partnerships and Planning
• Integrated Technology: MARTA A Case Study
• MARTA/CCT Joint Paratransit Service Plan and Implementation- Shared Responsibility/Reciprocity
• Mentoring for Strength, Retention and Success
• Mobile Devices Empower the Workforce
• Mobile Video Systems Increase Efficiency and Safety
• New Web-based Technology Gives Operators Greater Control in Selecting Roster Assignments
• Succession Planning for Small Transit Systems
• The First Fleet of “Specialized” BRT Vehicles in the United States
• Transit Design: Inspiring the Next Generation of Transit Riders
• Using Web Based Reporting to Enhance Coordination