01157073

Component

With traditional computer-aided systems a dispatcher’s job is an extremely difficult skill to master. The complexity is best likened to trying to play a multi-level chess board against several opponents. Dispatchers are constantly confronted with situations that they must respond to both appropriately and immediately in order to maintain appropriate levels of service. Dispatchers are constantly in the position of putting out fire after fire, and responding to all of these situations puts a limit on the degree which dispatchers and supervisors can effectively manage their service and staff. The goal of Independent Automation is to change the way the dispatchers work by reducing dramatically the number of decisions they need to make and by providing them exception based information on real-time to support decision making. In a normal well executed operation Independent Automation can make 99% of service decisions without need for manual intervention.

01157862

English

3p

2009

Bus & Paratransit Conference & International Bus Roadeo/Bus Rapid Transit Conference

CD-ROM

Automation; Decision making; Dispatchers; Level of service; Public transit; Transit operating agencies; Transit operators

Computer aided dispatch (CAD); Transit control centers

Data and Information Technology; Planning and Forecasting; Public Transportation; I72: Traffic and Transport Planning

TRIS, TRB

May 10 2010 3:20PM

• A New Way of Thinking about Graffiti Removal and Prevention
• “You’ve got the Data, Now What?” Incorporating Historical Data from CAD/AVL Systems to Meet Agency On-Time Performance Goals
• Achieving Safety and Efficiency through Driver Training
• Analyzing Occupational Skills and Creating Career Ladders
• Best Practices in Communicating with Bus Operators
• BRT & Accessibility: Getting it Right from the Start
• Case Study: Use of a Charrette in BRT Station-Area Planning
• Combining Automatic Vehicle Locator and Automated Passenger Counters
• Communicating With Your Paratransit Customers
• Coordinating Transportation and Land Use in Rural Jurisdictions
• Creating Intentional Space: Peace in Public Places
• Design Considerations for BRT Level Boarding Station Platforms
• Designing Shuttle Services for Niche Markets
• Eliminating Bus Bunching - Building a Process, Information Source, and Tool Box for Improving Service
• Getting More Out of CAD/AVL through a Transit Operations Decision Support System TODSS
• Green Is Keen, But What Does It Mean For My New Maintenance Facility?
• How Data-Warehousing Can Benefit the Whole Agency: A Case Study of a Recent Deployment at the Chattanooga Area Regional Transit Authority
• Improving Community Walkability through Partnerships and Planning
• Integrated Technology: MARTA A Case Study
• MARTA/CCT Joint Paratransit Service Plan and Implementation- Shared Responsibility/Reciprocity
• Mentoring for Strength, Retention and Success
• Mobile Devices Empower the Workforce
• Mobile Video Systems Increase Efficiency and Safety
• New Web-based Technology Gives Operators Greater Control in Selecting Roster Assignments
• Succession Planning for Small Transit Systems
• The First Fleet of “Specialized” BRT Vehicles in the United States
• Transit Design: Inspiring the Next Generation of Transit Riders
• Using Web Based Reporting to Enhance Coordination