01157024

Component

In 2002 Metro Transit installed the Siemens (Continental) TransitMaster system. By 2003 the system had been tested and historical data was being collected. For the first two years, the syste, struggled to find a comprehensive way to use the data. Running the standard ‘house’ reports that came with the system took too long and the all or nothing nature of them left the user confused about how to manage them. Fortunately, the supervisor at Transit Control Center Supervisor was willing to learn Crystal Reports and by 2005 customized reports were developed. The custom reports were geared to specific departments with user input. The reports are summary based with drill down features that are easy to run and understand. Once the reports became available, the challenge became using the data effectively to measure on-time performance. However the General Manager was committed and thanks to his guidance we began a pilot project to identify a process that could be used going forward to manage the data.

01157862

English

3p

2009

Bus & Paratransit Conference & International Bus Roadeo/Bus Rapid Transit Conference

CD-ROM

Figures; Tables (2)

Automatic vehicle location; Data collection; Dispatching; On time performance; Public transit; Reports; Transit operating agencies

Computer aided dispatch (CAD); Transit control centers

Data and Information Technology; Operations and Traffic Management; Public Transportation; I72: Traffic and Transport Planning

TRIS, TRB

May 10 2010 3:18PM

• A New Way of Thinking about Graffiti Removal and Prevention
• Achieving Safety and Efficiency through Driver Training
• Analyzing Occupational Skills and Creating Career Ladders
• Best Practices in Communicating with Bus Operators
• BRT & Accessibility: Getting it Right from the Start
• Case Study: Use of a Charrette in BRT Station-Area Planning
• Combining Automatic Vehicle Locator and Automated Passenger Counters
• Communicating With Your Paratransit Customers
• Coordinating Transportation and Land Use in Rural Jurisdictions
• Creating Intentional Space: Peace in Public Places
• Design Considerations for BRT Level Boarding Station Platforms
• Designing Shuttle Services for Niche Markets
• Eliminating Bus Bunching - Building a Process, Information Source, and Tool Box for Improving Service
• Getting More Out of CAD/AVL through a Transit Operations Decision Support System TODSS
• Green Is Keen, But What Does It Mean For My New Maintenance Facility?
• How Data-Warehousing Can Benefit the Whole Agency: A Case Study of a Recent Deployment at the Chattanooga Area Regional Transit Authority
• How to Make Computer Aided Dispatch Work Efficiently Through Independent Automation
• Improving Community Walkability through Partnerships and Planning
• Integrated Technology: MARTA A Case Study
• MARTA/CCT Joint Paratransit Service Plan and Implementation- Shared Responsibility/Reciprocity
• Mentoring for Strength, Retention and Success
• Mobile Devices Empower the Workforce
• Mobile Video Systems Increase Efficiency and Safety
• New Web-based Technology Gives Operators Greater Control in Selecting Roster Assignments
• Succession Planning for Small Transit Systems
• The First Fleet of “Specialized” BRT Vehicles in the United States
• Transit Design: Inspiring the Next Generation of Transit Riders
• Using Web Based Reporting to Enhance Coordination