00984590

Component

https://doi.org/10.3141/1884-09

http://scholar.google.com...wrie&publication_year=2004

The hiring and the retention of personnel have been a long-standing issue in the public transportation industry. This involves finding and recruiting potential employees, selecting and hiring the most qualified candidates, training and developing employees, monitoring performance and retaining employees, and reducing excessive turnover and absenteeism. While human resources topics have typically been investigated at urban transit systems operating fixed-route services, hiring and retention have not been studied extensively at smaller rural transit systems operating demand-responsive transit services. This research focused on such rural systems and on the various factors that most impact on the issue at nine North Carolina community transportation systems. This effort included various human resources policies and practices such as recruiting, selecting, compensating, training, evaluating, and motivating. Practices at the nine case study systems and recommendations to improve policies and procedures are described.

This paper appears in Transportation Research Record No. 1884, Transit: Bus, Rural Public Transportation, and Paratransit.

00984581

English

p. 75-82

2004

Transportation Research Record

0309094798

References (6) ; Tables (2)

Case studies; Demand responsive transportation; Employee compensation; Human resources management; Improvements; Motivation; Personnel retention; Policy; Procedures; Recommendations; Recruiting; Rural transit; Selection and appointment; Training; Transit operating agencies

North Carolina

Administration and Management; Education and Training; Highways; Policy; Public Transportation; Research; Safety and Human Factors

TRIS, TRB

Jan 24 2005 12:00AM

• ANALYSIS OF DELAY CAUSED BY MIDBLOCK JEEPNEY STOPS WITH USE OF SIMULATION
• COMPUTER-ASSISTED SCHEDULING AND DISPATCHING SYSTEMS FOR PARATRANSIT BROKERAGE AND COORDINATION: STATE STRATEGIES FOR IMPLEMENTATION
• DEMAND FORECASTING AND THE AMERICANS WITH DISABILITIES ACT: ORANGE COUNTY, CALIFORNIA, TRANSPORTATION AUTHORITY'S ACCESS PROGRAM
• FLEET SIZE AND MIX OPTIMIZATION FOR PARATRANSIT SERVICES
• IMPACT OF TRAFFIC CONGESTION ON BUS TRAVEL TIME IN NORTHERN NEW JERSEY
• ISSUES RELATED TO FEDERAL FUNDING OF BUS RAPID TRANSIT
• MAKING BUSES BETTER IN CHICAGO: STRATEGIC IMPLEMENTATION OF CUSTOMER-DERIVED PERFORMANCE MEASURES FROM 1995 TO 2001
• SYNERGIES OF BUS RAPID TRANSIT AND HIGH-OCCUPANCY TOLL LANES: SIMULATION OF BUS RAPID TRANSIT IN CONGESTED CORRIDOR WITH ROADWAY VALUE PRICING