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Title: EMPOWERING EMPLOYEES AND THE ORGANIZATION BY IMPLEMENTING AND EVOLVING A MAINTENANCE MANAGEMENT SYSTEM: THREE YEARS IN
Accession Number: 00810840
Record Type: Component
Availability: Find a library where document is available Abstract: In the past several years, several states have undertaken maintenance management system initiatives characterized by formal, competitive procurements; lengthy project duration; and significant investment of time and resources by both the acquiring organization and the selected provider. A description is given of how Vermont, operating in a resource-constrained environment, has pursued "a path less frequently traveled" to successfully implement and continue to evolve a maintenance management capability that has empowered its employees and has generated value and benefit for the Vermont Agency of Transportation (VAOT). Vermont adopted a strategy of fielding an initial core capability for the Vermont maintenance activity tracking system (VTMATS) and then augmented the core capability through a series of additional releases. VAOT successfully addressed the training and organizational change challenges associated with the implementation and operation of a new system. The challenges VAOT faced are described in terms of time frame (initial operations, first year of operation, and beyond), the benefit and value that have been realized, and the surprises (both unanticipated "wins" and lessons learned). Also addressed are the organizational relationships that have been created or reinforced through the operation of VTMATS and the incentives and empowerment of system users. Use of VTMATS to support maintenance management activities is far greater than initial expectations, and other experiences show how user expectations and perspectives have changed significantly during the past 3 years. The acquisition and resource requirements associated with the Vermont experience are examined in terms of how VAOT has implemented and evolved the VTMATS in a resource-constrained environment using alternative strategies and approaches that are streamlined, yet still yield effective and economical results. How the system is expected to mature and change over time relative to user and organizational expectations also is discussed.
Supplemental Notes: Distribution, posting, or copying of this PDF is strictly prohibited without written permission of the Transportation Research Board of the National Academy of Sciences. Unless otherwise indicated, all materials in this PDF are copyrighted by the National Academy of Sciences. Copyright © National Academy of Sciences. All rights reserved.
Monograph Title: Monograph Accession #: 00810814
Language: English
Corporate Authors: Transportation Research Board 500 Fifth Street, NW Authors: Corti, PPagination: p. 231-238
Publication Date: 2001
Conference:
Ninth Maintenance Management Conference
Location:
Juneau, Alaska ISBN: 0309067472
Media Type: Digital/other
Features: Figures
(5)
TRT Terms: Uncontrolled Terms: Geographic Terms: Subject Areas: Administration and Management; Education and Training; Highways; Maintenance and Preservation; Research; I10: Economics and Administration; I60: Maintenance
Files: TRIS, TRB, ATRI
Created Date: Apr 27 2001 12:00AM
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