00965514

Monograph

http://onlinepubs.trb.org...epubs/tcrp/tcrp_rpt_97.pdf

This report examines how public transportation organizations have entered an era of fundamental change and how they are responding to dramatic new expectations and imperatives that have triggered the emergence of a "new paradigm" throughout business and industry worldwide. This report describes the major ways in which public transportation agencies, as well as agencies in other industries, can adapt and have adapted to the changes. The report encourages public transportation agencies to continue making these adaptations and to "pursue the new paradigm." The report focuses on six dimensions of change: mission shift, "obsession" for the customer, collaboration, integration, information technology, and organizational structure change. These dimensions represent a framework that can be used to plan and guide fundamental change in public transit agencies of almost any size. The report documents changes that have occurred along each of these dimensions at transit systems throughout the United States and in Europe.

Distribution, posting, or copying of this PDF is strictly prohibited without written permission of the Transportation Research Board of the National Academy of Sciences. Unless otherwise indicated, all materials in this PDF are copyrighted by the National Academy of Sciences. Copyright © National Academy of Sciences. All rights reserved

Project J-8B/C FY '97

English

118 p.

2003

TCRP Report

0309087740

Appendices (1) ; Figures; Tables

Cooperation; Customer service; Information technology; Organizational effectiveness; Psychological adaptation; Public transit; Transit operating agencies

Fundamental change; Integration; Mission; Paradigm shift

Data and Information Technology; Highways; Planning and Forecasting; Public Transportation

TRIS, TRB, ATRI

Nov 12 2003 12:00AM