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Title: CONCEPTUAL MODEL TO SUPPORT SYSTEMATIC USE OF PERFORMANCE MEASURES IN STATE TRANSPORTATION AGENCIES
Accession Number: 00799008
Record Type: Component
Record URL: Availability: Transportation Research Board Business Office 500 Fifth Street, NW Find a library where document is available Abstract: State transportation agencies (STAs) have significant experience in measuring many different aspects of transportation system performance, but they have very limited experience in measuring the performance of the STA as an organization or the performance of programs for which the STA is responsible. Based on research of organizational and program performance measures, a conceptual model to help STAs develop and implement a comprehensive measurement system is proposed. The proposed model helps define the various types of performance measures and illustrates the interrelationships. Examples are offered for each type of measure. The model is flexible and can be adapted to fit unique circumstances and priorities and to focus on the aspects of performance that are most important to a particular organization. After the model and accompanying typology are explained, the utility of the model is described, with examples of beneficial uses.
Supplemental Notes: This paper appears in Transportation Research Record No. 1706, Transportation Planning, Public Participation, and Telecommuting.
Language: English
Corporate Authors: Transportation Research Board 500 Fifth Street, NW Authors: Baird, M EStammer Jr, R EPagination: p. 64-72
Publication Date: 2000
Serial: ISBN: 0309066832
Features: Figures
(5)
; References
(9)
; Tables
(2)
Uncontrolled Terms: Subject Areas: Administration and Management; Highways; I10: Economics and Administration
Files: TRIS, TRB, ATRI
Created Date: Sep 25 2000 12:00AM
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