00741882

Component

https://doi.org/10.3141/1571-03

http://scholar.google.com...nski&publication_year=1997

The characteristics of public transit vehicle operators reporting problematic encounters with passengers or other persons were examined. While some association was found between involvement in such encounters and female gender, the major finding was that nearly half of all reported incidents over a 5-year period involved operators reporting more than one such incident. Moreover, that population was overrepresented by male operators, with operators reporting three or more such incidents being almost exclusively male. These operators also tended to be from a particular ethnic group. That finding led to a change from the original perspective, in which drivers were viewed as hapless victims of predatory persons, to one in which the interactional style of operators was seen as a contributory factor in the occurrence, progress, and outcome of problematic encounters. It was concluded that conflict arising from the problematic encounters is essentially about status: its assertion, affirmation, or maintenance. So strong is the drive to preserve status that considerable risks will be taken. A description of the structure of social interaction is provided, and organizational responses are discussed.

This paper appears in Transportation Research Record No. 1571, Public Transit 1997: Bus, Paratransit, Intermodal, and Rail.

English

p. 17-23

1997

Transportation Research Record

0309061512

Figures (1) ; References (12) ; Tables (4)

Behavior; Ethnic groups; Gender; Psychological conflict; Public participation; Public transit; Social impacts

Social interaction; Social status

Administration and Management; Highways; Public Transportation; Society

TRIS, TRB, ATRI

Oct 2 1997 12:00AM

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• DEVELOPMENT OF PROPOSED MYRTLE-WYCKOFF INTERMODAL FACILITY
• DIESEL LIGHT RAIL TRANSIT: NICHE DESCRIPTION AND RATING SYSTEM
• EFFECTS OF BUS STOP DESIGN ON SUBURBAN ARTERIAL OPERATIONS
• FORECASTING DEMAND FOR PARATRANSIT REQUIRED BY THE AMERICANS WITH DISABILITIES ACT
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• INTEGRATION OF PARATRANSIT AND TRANSIT SERVICES: IMPORTANCE OF VEHICLE TRANSFER REQUIREMENTS TO CONSUMERS
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• NJ TRANSIT'S RAIL COACH PURCHASE: LETTING THE CUSTOMERS CHOOSE
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• REDISCOVERING THE URBAN RAILROAD
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