00602696

Component

http://onlinepubs.trb.org...trr/1990/1273/1273-001.pdf

https://scholar.google.co...atne&publication_year=1990

Findings of a personal interview survey of departing passengers conducted to determine the factors influencing the quality of service (QOS) in a passenger terminal building (PTB) are reported. Availability of space is not the most significant factor influencing QOS from the passengers' point of view, and thus, may not be the ideal parameter to use in QOS analysis. The survey results show that the factors influencing QOS differ from one element of the PTB to another. For instance, within the circulation elements 53% of the respondents believed that information is the most important factor. Similarly, for the waiting areas the most important factor was the availability of seats and for the processing elements it was the waiting time.

This paper appears in Transportation Research Record No. 1273, Airport Terminal and Landside Design and Operation 1990. Distribution, posting, or copying of this PDF is strictly prohibited without written permission of the Transportation Research Board of the National Academy of Sciences. Unless otherwise indicated, all materials in this PDF are copyrighted by the National Academy of Sciences. Copyright © National Academy of Sciences. All rights reserved

01495455

p. 1-10

1990

Transportation Research Record

0309050200

Figures (8) ; References (10) ; Tables (3)

Airports; Comfort; Data collection; Intermodal terminals; Passengers; Quality of service; Surveys

Convenience

Aviation; Highways; Passenger Transportation; Planning and Forecasting; Society; Terminals and Facilities

TRIS, TRB

Dec 31 1990 12:00AM

• AIRPORT TERMINAL DESIGNS WITH AUTOMATED PEOPLE MOVERS
• DESIGNING AN IMPROVED INTERNATIONAL PASSENGER PROCESSING FACILITY: A COMPUTER SIMULATION ANALYSIS APPROACH
• FEASIBILITY OF AN ALTERNATIVE SHUTTLE BUS SYSTEM TO REDUCE CURBSIDE TRAFFIC CONGESTION AT THE LOS ANGELES INTERNATIONAL AIRPORT
• OVERVIEW OF AIRPORT TERMINAL SIMULATION MODELS
• PLANNING IMPLICATIONS OF REGIONAL AIRPORT CLOSURES