01738466

Monograph

http://www.trb.org/Main/Blurbs/180586.aspx

A mobile fare application (or app) is a software application that public transit riders use to purchase and access public transportation services. As the number of transit agencies using mobile fare apps increases each year, different business models are being deployed and costs are varying significantly. A transit system that decides to include a mobile fare app in its fare payment offering needs to consider the different business models that are available. This report documents current practices and experiences of transit agencies that offer mobile fare payment applications to transit riders. The report strives to give the reader an understanding of the different business models and arrangements available within the industry. The practical delivery from this synthesis will be information that can assist transit organizations to make an informed decision about their mobile fare apps. A literature review and detailed survey responses from 62 transit agencies are provided. Detailed case examples of six systems are included in the report and present additional insights on the state of the practice, including lessons learned, challenges, and gaps in information.

Project J-7, Topic SA-46

English

109p

2020

TCRP Synthesis of Transit Practice

9780309481335

Digital/other

Appendices; Figures; Glossary; References; Tables

Application programming interfaces; Automatic fare collection; Business practices; Fares; Lessons learned; Mobile applications; Public transit; Transit operating agencies

Administration and Management; Data and Information Technology; Finance; Passenger Transportation; Public Transportation

TRIS, TRB, ATRI

Apr 29 2020 9:40AM