01661829

Monograph

http://www.trb.org/Main/Blurbs/176944.aspx

Knowledge management (KM) is the process an organization uses to collect and manage organizational knowledge and information. Transit agencies can use KM to build, sustain, and leverage the know-how and experience of employees to deliver transportation services and manage systems. This guidebook identifies the key benefits of KM and presents a business case for pursuing KM by presenting its goals and the benefits accrued by transit agencies that invest in KM. It presents the common transit functional areas that require KM: financial management, human resources management, vehicle maintenance plans and procedures, facility maintenance plans and procedures, and operations service design. The guidebook defines five core elements of KM: KM culture, KM planning, knowledge capture, knowledge retention, and knowledge transfer. Each element is featured in a chapter with a description of the element and associated challenges that transit agencies may encounter. The guidebook provides detailed action plans to assist in strategy implementation of each element of KM. The final two chapters of the guidebook provide examples of KM used by transit agencies and address how KM can be implemented as a dedicated function. The guidebook also includes an appendix that lists a variety of technology tools and resources, such as publications, journals, and training programs, that can be used to support KM development and implementation in transit agencies.

Project F-23

English

214p

2018

TCRP Research Report

9780309446785

Digital/other

Appendices; Figures; Tables

Business practices; Handbooks; Information management; Knowledge; Knowledge management; Personnel development; Transit operating agencies; Workforce

Administration and Management; Data and Information Technology; Education and Training; Public Transportation

TRIS, TRB, ATRI

Mar 1 2018 11:55AM