01629697

Monograph

http://www.trb.org/Main/Blurbs/175650.aspx

This report documents how state and local transportation agencies are using information and communication technologies (ICT) to train their workforce and the planning and resources required to implement and maintain a training and development program. The information was obtained using three sources. First, a literature review was conducted to provide background information about the state of ICT-supported training practice at transportation agencies and other industries. Second, a survey was distributed to each member of the National Transportation Training Directors and the National Local Technical Assistance Program (LTAP)/Tribal Technical Assistance Program (TTAP) programs. Finally, follow-up interviews with representatives were conducted to expand on specific aspects of their program. The survey results show that 34 state departments of transportation (DOTs) and 17 LTAP/TTAPs use ICT to deliver training. ICT-supported training is being used to replace more traditional delivery methods, convert traditional courses to blended training, and create supplemental training components for existing training products. Some agencies are moving toward exclusive use of ICT-supported training for all new developments, but more typically, ICT is being used in conjunction with traditional training to offer blended training. Agencies model their own ICT-supported training programs on different organizations and entities, including government agencies outside of transportation, private sector companies, and industry organizations. The most widely used types of ICT-supported training are web-based and computer-based training. Content areas include human resources and personnel issues, traffic safety, construction, maintenance, finance, administration, and emergency management. Agencies are frequently developing ICT-supported training in-house rather than developing or acquiring training through contractors or consultants. The cost associated with developing 1 h of ICT-supported training falls into the range of $1,000 to $5,000. Most agencies indicate that subject matter experts are a part of the development effort, as are training personnel, specifically instructional systems designers. Twenty-eight state DOTs and 13 LTAP/TTAPs stated that the content taught by means of ICT largely aligns with employee performance criteria or workforce objectives. The impact of ICT-supported training on employee performance is unknown for most agencies. In general, agencies not using ICT plan to acquire it in the next 3 to 5 years. Among agencies with ICT-supported training, most plan to expand or maintain their offerings over the next 3 to 5 years, reflecting a level of satisfaction with ICT-supported methods.

Project 20-05, Topic 47-04

English

103p

2017

NCHRP Synthesis of Highway Practice

9780309389907

Digital/other

Appendices; Figures; References; Tables

Computer aided instruction; Education and training methods; Personnel development; Training programs; Transportation departments

Data and Information Technology; Education and Training; Highways

TRIS, TRB, ATRI

Mar 22 2017 9:14AM