01622844

Component

Diminishing local government budgets coupled with a need to reduce highway excavation activity means that there is an increasing need to deliver cost effective and efficient processes for managing road works. Accordingly, the aim of this paper was to investigate how the process could be streamlined, and how co-ordinated working opportunities could be enhanced. This was achieved by conducting a swimlane analysis to map the business processes of three teams within an English local authority from the design stage up to the point of issuing a road works permit. Research revealed that silo working was inherent and that processes were built around fragmented and outdated IT systems which made them inefficient. A subsequent validation exercise found that certain practices and management styles were culturally embedded and were common across other local authorities. Peer reviewed recommendations are made to improve working practices, such as adopting an integrated Highways Management IT system, vertical integration between the customer relationship management IT system and the Highways IT systems, and the provision of regulatory training amongst others. A generic framework is also created for transferability to other local authorities to use when evaluating their road works processes.

This paper was sponsored by TRB committee ABJ50 Standing Committee on Information Systems and Technology.

01618707

17-01153

English

19p

2017

Transportation Research Board 96th Annual Meeting

Digital/other

Figures; References; Tables

Business practices; Highway departments; Highway planning; Information technology; Project management; Road construction

Derby (United Kingdom)

Administration and Management; Highways; Planning and Forecasting

Transportation Research Board Annual Meeting 2017 Paper #17-01153

TRIS, TRB, ATRI

Dec 8 2016 10:20AM