01623704

Component

This paper provides an account of how a voluntary professional association (or industry representative body) in Victoria, Australia, led a whole-of-industry response to an alarming increase in on-board assaults on bus drivers by passengers, and the resulting impact on drivers’ health and well-being. Influenced by literature and guided by the results from two commissioned research pieces, the association developed and implemented a five-pillar strategy to address these issues. A stakeholder perspective was adopted to develop the strategy in order to ensure high relevance and value by being as inclusive as possible across the entire industry, and agency theory underpinned the association’s implementation of the strategy. It is hoped that this case study exemplar will assist others in utilizing theory for policy change with a view to increase the productivity and social capital of an industry.

This paper was sponsored by TRB committee AP018T Task Force on Transit Safety and Security.

01618707

17-00566

English

10p

2017

Transportation Research Board 96th Annual Meeting

Digital/other

Figures; References; Tables

Bus drivers; Case studies; Crime victims; Crimes aboard buses; Occupational safety; Passengers; Stakeholders

Victoria (Australia)

Passenger Transportation; Public Transportation; Safety and Human Factors

Transportation Research Board Annual Meeting 2017 Paper #17-00566

TRIS, TRB, ATRI

Dec 8 2016 10:06AM