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Title:

Improving Business Processes for More Effective Transportation Systems Management and Operations
Cover of Improving Business Processes for More Effective Transportation Systems Management and Operations

Accession Number:

01616946

Record Type:

Monograph

Abstract:

Many agencies are shaping their Transportation Systems Management and Operations (TSMO) programs to more effectively address those planned and unplanned events that affect road and travel conditions and can have an effect on overall system reliability. Business processes, in the context of TSMO, refers to activities such as planning, programming, agency project development processes, and those organizational aspects that govern various technical or administrative activities (such as training, human resource management, or agreements). Business processes get at the heart of many of the organizational issues that can influence TSMO. This primer presents business processes across several TSMO areas, including traffic incident management, planned special event traffic management, road weather management, work zones, and freeway traffic management. Case studies in each area illustrate where agencies have made concerted changes to their respective business processes, and modified aspects such as contracting, training, resource allocation, planning and other business processes. The primer also highlights available tools and resources to help assess business processes, provides strategies for engaging the right stakeholders, and provides a guide to next steps.

Report/Paper Numbers:

FHWA-HOP-16-018

Contract Numbers:

DTFH6110H00008

Language:

English

Corporate Authors:

Kimley-Horn and Associates, Incorporated

7600 N 15th Street, Suite 250
Phoenix, AZ 85020 United States

American Association of State Highway & Transportation Officials (AASHTO)

444 North Capitol Street, NW, Suite 225
Washington, DC 20001 United States

Federal Highway Administration

1200 New Jersey Avenue, SE
Washington, DC 20590 United States

Transportation Research Board

Strategic Highway Research Program 2, 500 Fifth Street, NW
Washington, DC 20001

Authors:

Burgess, Lisa
Fowler, Thomas
Minowitz, Amy
Neudorff, Louis

Pagination:

58p

Publication Date:

2016-1

Media Type:

Digital/other

Features:

Figures; Maps; Photos; References; Tables

Subject Areas:

Administration and Management; Operations and Traffic Management; Planning and Forecasting; Transportation (General)

Files:

TRIS, TRB, ATRI, USDOT

Created Date:

Nov 7 2016 10:22AM