01555098

Component

As an advanced mode of freight transport, the share of railway container transportation is significant in many countries while the percentage is much lower in China. Given that the business process is a critical link in the chain of logistics service, the reason can be concluded that, the current business process is not suitable for the new commercial environment. Under the background of railway freight transport reform, the importance of business process appears more prominent. This paper focuses on improving customer service quality by reducing the total time of the business process. Another objective of this study is to enhance the internal efficiency of system operation. In this paper, the current business process is described in the form of cross-functional flow chart and problems concerned are presented by analyzing step by step. In the next section, an optimization plan is proposed on the basis of business process reengineering (BPR) theory and environmental and social impact assessment (ESIA) model. In order to examine the effect of business process reengineering, a comparison based on practical experience is developed and the results of performance improvement are significant both in customer service and system operation aspects.

This paper was sponsored by TRB committee AR040 Freight Rail Transportation.

01550057

15-1268

English

13p

2015

Transportation Research Board 94th Annual Meeting

Digital/other

Figures; References; Tables

Business practices; Containerization; Customer service; Optimization; Railroad transportation

Business process reengineering

China

Administration and Management; Freight Transportation; Planning and Forecasting; Railroads; I10: Economics and Administration; I72: Traffic and Transport Planning

Transportation Research Board Annual Meeting 2015 Paper #15-1268

TRIS, TRB, ATRI

Dec 30 2014 12:29PM