TRB Pubsindex
Text Size:
x

« Prev Next »

Return to Results | New Search

Bookmark and Share

Title:

Building a Sustainable Workforce in the Public Transportation Industry—A Systems Approach
Cover of Building a Sustainable Workforce in the Public Transportation Industry—A Systems Approach

Accession Number:

01495041

Record Type:

Monograph

Availability:

Transportation Research Board Business Office

500 Fifth Street, NW
Washington, DC 20001 United States

Find a library where document is available


Order URL: http://worldcat.org/isbn/9780309283519

Abstract:

This report provides a guidebook that addresses contemporary issues in workforce development, retention, and attraction, and public transportation image management. The guidebook provides practical tools to transit agencies on a variety of workforce issues, including workforce strategies that enhance organizational processes, performance metrics to evaluate the impact of workforce strategies, image management techniques that improve perceptions of the public transportation industry, and benchmarking processes that allow for continuous organizational improvement. The guidebook is separated into modules that may be used independently or together in the form of the fully integrated guidebook. The modules address the following areas: strategies for recruitment, retention, training and development, and professional capacity building (Module 1); metrics to evaluate the effectiveness of human resource practices adopted or contemplated (Module 2); reflections and strategies that pertain to image management (Module 3); and a framework for an ongoing benchmarking process (Module 4). In addition, separate editable metrics scorecards are included that allow for input of metrics ratings tailored to match the specific situation of the organization using the scorecards. Information across the modules is in the form of example successful programs, state-of-the-art initiatives, industry effective practices, and directions to implement and measure those practices. The results of this research may be used by human resource professionals and transportation policy makers in implementing more effective human resource business-planning processes.

Report/Paper Numbers:

Project F-16A

Language:

English

Authors:

Cronin, Candace Blair
Alexander, Allison
Cronin, Brian
Riches, Christopher
Stern, Jennifer
Lazaro, Ream
Lazaro, Valerie

Pagination:

207p

Publication Date:

2013

Serial:

TCRP Report

Issue Number: 162
Publisher: Transportation Research Board
ISSN: 1073-4872

ISBN:

9780309283519

Media Type:

Print

Features:

Appendices; Figures; Photos; References; Tables

Subject Areas:

Administration and Management; Public Transportation; I10: Economics and Administration

Files:

TRIS, TRB, ATRI

Created Date:

Oct 4 2013 2:48PM