01457876

Monograph

http://www.trb.org/Main/Blurbs/168118.aspx

http://onlinepubs.trb.org...orts/Transit/Transit50.pdf

The purpose of this Innovations Deserving Exploratory Analysis (IDEA) project was to carry out the initial phase of what the author proposes to be a multi-phase program to develop innovative low-cost management protocols and software that mobility management call centers can use to better organize, coordinate, schedule, dispatch, and monitor service programs which use transportation as one component of their service delivery strategy. These functions can be integrated with an array of Transportation Demand Management (TDM) strategies to significantly reduce trip costs. This “strategic mix” of transportation solutions has the potential to increase transit and ridership and generate new revenue streams for the transit and paratransit industry, particularly from payers of health and human services. The innovation that is the focus of this project is the development of management protocols and software packages that make transit and paratransit services more attractive to other partners, including health care providers, in coordinated community transportation operations. This project examined the potential of the organization and coordination of these activities to be accomplished through a unified regional mobility management call center that accepts customer service requests and efficiently assigns transportation or other resources to meet those requests.

This Transit IDEA project was conducted by WESTAT, Rockville, Maryland. The Web version of this report has the date October 2012. Distribution, posting, or copying of this PDF is strictly prohibited without written permission of the Transportation Research Board of the National Academy of Sciences. Unless otherwise indicated, all materials in this PDF are copyrighted by the National Academy of Sciences. Copyright © National Academy of Sciences. All rights reserved

Transit IDEA Project 50

English

67p

2012-9

TRANSIT-IDEA Program Project Final Report

Final Report

Print

Appendices; Figures; References; Tables

Health care services; Management; Mobility; Paratransit services; Ridership; Software packages; Technological innovations; Travel demand management

Innovations Deserving Exploratory Analysis (IDEA) (Program)

Call centers

Data and Information Technology; Public Transportation; I72: Traffic and Transport Planning

TRIS, TRB, ATRI

Dec 26 2012 3:06PM