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Title:

Leveraging Information Technology for Balanced Scorecard Prototyping and Implementation: State Department of Transportation Case

Accession Number:

01370355

Record Type:

Component

Abstract:

The objective of this study is to apply the Balanced Scorecard (BSC) framework to develop a conceptual strategic performance measurement system leveraging an integrated ERP system for a state Department of Transportation (DOT). Analysis of DOT literature, site visits with an anonymous DOT, and interviews with relevant DOT employees were used to derive the Balanced Scorecard framework and software prototype design. A case and an automated software prototype were developed and used to illustrate the Balanced Scorecard development process for a state department of transportation (DOT). The prototype emphasizes the appearance and interpretability of the balanced scorecard data to address accountability, traceability, timeliness of information, continuous improvement, and data visualization to address issues facing DOT’s strategic planning and performance measurement. This research contributes to development of best strategic performance measurement practices in a state DOT. The generalized framework, when combined with Information Technology, contributes a starting point for customization, as well as uniformity for a best business practice. Furthermore, this study is one of few studies that utilized ERP technology to propose a generalized framework that addresses the need for comparative studies, continuous improvement, sharing best business practices, implementation of best business practices, collaboration, learning and growth, and ubiquitous recognition of strategic mission of Departments of Transportation.

Supplemental Notes:

This paper was sponsored by TRB committee ABJ50 Information Systems and Technology

Monograph Accession #:

01362476

Report/Paper Numbers:

12-4199

Language:

English

Corporate Authors:

Transportation Research Board

500 Fifth Street, NW
Washington, DC 20001 United States

Authors:

Lea, Bih-Ru
Hall, David C

Pagination:

20p

Publication Date:

2012

Conference:

Transportation Research Board 91st Annual Meeting

Location: Washington DC, United States
Date: 2012-1-22 to 2012-1-26
Sponsors: Transportation Research Board

Media Type:

Digital/other

Features:

Figures; References; Tables

Uncontrolled Terms:

Balanced scorecard framework

Subject Areas:

Data and Information Technology; Highways; Planning and Forecasting; I70: Traffic and Transport

Source Data:

Transportation Research Board Annual Meeting 2012 Paper #12-4199

Files:

TRIS, TRB

Created Date:

Feb 8 2012 5:22PM