01333183

Component

https://doi.org/10.3141/2217-12

http://scholar.google.com...Aziz&publication_year=2011

Extensive interviews with riders of the Pittsburgh, Pennsylvania, bus system revealed that, as the top priority, riders wanted to know the actual arrival time of buses. Following a universal design approach, a system called Tiramisu (tiramisu means "pick me up" in Italian) was created to foster a greater sense of community between riders and transit bus service providers. The design focused on acquisition of crowdsourced information for bus location and bus fullness. On the basis of that input, the system predicted the arrival time of buses and provided a convenient platform for reporting problems and positive experiences within the transit system. The intention was to create a community of riders that materially participated in the delivery of the transit service. Tiramisu also supported specific information and reporting needs for riders with disabilities and thereby provided greater independent mobility around the community. An early field trial of Tiramisu suggested that the approach was both feasible and potentially viable.

01359313

11-3858

English

pp 95-102

2011

Transportation Research Record: Journal of the Transportation Research Board

9780309167482

Print

Figures (4) ; References (31)

Bus transit; Mobile communication systems; Persons with disabilities; Real time information; Transit operating agencies; Transit riders; Traveler information and communication systems

Arrival time (Bus transit); Universal design

Pittsburgh (Pennsylvania)

Planning and Forecasting; Public Transportation; I72: Traffic and Transport Planning

PRP, TRIS, TRB, ATRI

Feb 17 2011 6:40PM

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