01336910

Component

A critical element of many large airports around the world, Automated People Movers (APMs) have been performing the vital function of connecting passengers to and from their respective boarding gates, terminals, and various departure and arrival points around the airports. It is essential for APM operators and decision makers to evaluate and manage their systems using a set of performance measures. However, each APM system is unique, and currently there are no performance measures or data collection practices common to all airport APMs; therefore, it is necessary to develop meaningful and practical tools to measure and compare the performance of various APM systems. The authors have developed a composite index based on a recent survey of APM systems in North America and a detailed analysis of the existing data collection and performance measure practices. Expanding the conventional system availability criteria, the proposed index incorporates system availability, system safety, customer satisfaction, and utilization rate to form a comprehensive index to measure the performance of APM systems.

The DVD lists the title of this paper as : Composite Index: Performance Measures of Automated People Mover Systems at Airports.

01329018

11-0801

English

28p

2011

Transportation Research Board 90th Annual Meeting

DVD

Figures; Maps; References; Tables (1)

Airport operations; Airport terminals; Customer satisfaction; Data collection; Maintenance practices; Passenger transportation; Pedestrian traffic; People movers; Performance measurement; Systems availability; Terminal operations

North America

Aviation; Operations and Traffic Management; Pedestrians and Bicyclists; I72: Traffic and Transport Planning

Transportation Research Board Annual Meeting 2011 Paper #11-0801

TRIS, TRB

Feb 17 2011 5:34PM