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2004-01
PLANNING THE ROAD AHEAD WITH MARKET RESEARCH: TRANSPORTATION AGENCIES STAY IN GEAR WITH CUSTOMERS, RESOURCES, AND PERFORMANCE MEASURES

TR News, Issue 230, p. 10-16

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2003
ATTITUDINAL MARKET SEGMENTATION APPROACH TO MODE CHOICE AND RIDERSHIP FORECASTING: STRUCTURAL EQUATION MODELING

Transportation Research Record, Issue 1854, p. 32-42

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2002
PACE CUSTOMER SATISFACTION INDEX PROGRAM: THE VOICE OF THE CUSTOMER

Seventh TRB Conference on the Application of Transportation Planning Methods, p. 226-234

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2002
EFFECTIVE USE OF TRANSIT WEBSITES

TCRP Synthesis of Transit Practice, Issue 43, 87 p.

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2001-03
AIR TRAVEL MARKET SEGMENTS: A NEW ENGLAND CASE STUDY

Transportation Research Circular, Issue E-C026, p. 307-319

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2000
IMPROVING PUBLIC TRANSPORTATION ACCESS TO LARGE AIRPORTS

TCRP Report, Issue 62, 158 p.

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2000
PUBLIC PERCEPTION OF PAVEMENT-MARKING BRIGHTNESS

Transportation Research Record, Issue 1715, p. 51-59

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2000
MARKET-BASED APPROACH TO CUSTOMIZED TRIP-REDUCTION PROGRAM DESIGN

Transportation Research Record, Issue 1711, p. 55-62

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2000
PUBLIC TRANSPORTATION MARKETING AND FARE POLICY

Transportation in the New Millennium, 6 p.

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1999
GUIDANCE FOR COMMUNICATING THE ECONOMIC IMPACTS OF TRANSPORTATION INVESTMENTS

NCHRP Report, Issue 436, 148 p.

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1999
HOW TO USE MARKET RESEARCH AND QUALITY TECHNIQUES TO MANAGE MAINTENANCE OPERATIONS

Invitational Workshop on Maintenance Quality Initiatives, 8p

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1998
A HANDBOOK: INTEGRATING MARKET RESEARCH INTO TRANSIT MANAGEMENT

TCRP Report, Issue 37, 213 p.

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1998
DIRECTIONS - A SIMPLE GUIDEBOOK FOR INTEGRATING MARKET AND CUSTOMER RESEARCH INTO TRANSIT DECISION-MAKING TO BECOME CUSTOMER ORIENTED

TCRP Web Document, Issue 3, 30 p.

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1997
TRANSITIONAL ALTERNATIVE FUELS AND VEHICLES MODEL

Transportation Research Record, Issue 1587, p. 10-18

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1997
IDENTIFYING NEW MARKETS FOR RAIL TRANSIT: CHICAGO TRANSIT AUTHORITY'S SOUTHWEST CORRIDOR

Transportation Research Record, Issue 1604, p. 128-138

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1996-06
DELONG MOUNTAINS TRANSPORTATION SYSTEM ADDITIONAL USE STUDY

Transportation Research Circular, Issue 459, pp 187-200

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1996-04
PUBLIC TRANSPORTATION MANAGEMENT AND PLANNING IN A RAPIDLY CHANGING ENVIRONMENT: STRATEGIES FOR SURVIVAL. TRANSPORTATION RESEARCH BOARD WORKSHOP, IRVINE, CALIFORNIA, JULY 27-29, 1995. SUMMARY OF PROCEEDINGS

Transportation Research Circular, Issue 460, 72 p.

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1996-04
USING MARKET RESEARCH TO MANAGE CHANGE. PRESENTATION AT WORKSHOP SESSION ON: USING MARKET RESEARCH TO IMPROVE TRANSIT MANAGEMENT AND SERVICE DECISIONS

Transportation Research Circular, Issue 460, p. 23-26

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1996-04
MARKET RESEARCH AND SERVICE PLANNING. PRESENTATION AT WORKSHOP SESSION ON: USING MARKET RESEARCH TO IMPROVE TRANSIT MANAGEMENT AND SERVICE DECISIONS

Transportation Research Circular, Issue 460, p. 26-29

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1996-04
EARNING CUSTOMER LOYALTY: RESEARCH, INCENTIVES, SATISFACTION. PRESENTATION AT WORKSHOP SESSION ON: USING MARKET RESEARCH TO IMPROVE TRANSIT MANAGEMENT AND SERVICE

Transportation Research Circular, Issue 460, p. 29-31

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1996-04
BIG RESEARCH AT A SMALL AGENCY. PRESENTATION AT WORKSHOP SESSION ON: USING MARKET RESEARCH TO IMPROVE TRANSIT MANAGEMENT AND SERVICE DECISIONS

Transportation Research Circular, Issue 460, p. 31-34

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1996
ADVANCED TRAVELER INFORMATION SYSTEM USERS' NEEDS IN I-95 NORTHEAST CORRIDOR

Transportation Research Record, Issue 1537, p. 55-62

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1996
MODELING THE PROCESS OF ADOPTION OF TELECOMMUTING: COMPREHENSIVE FRAMEWORK

Transportation Research Record, Issue 1552, p. 161-170

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1996
RECOMMENDATIONS FOR DEVELOPING CUSTOMER FOCUS IN STATEWIDE TRANSPORTATION PLANNING PROCESS

Transportation Research Record, Issue 1552, p. 19-26

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1996
INFREQUENT RIDERS: ONE KEY TO NEW TRANSIT RIDERSHIP AND REVENUE

Transportation Research Record, Issue 1521, p. 37-41

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