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2023-03
Measuring Onward Connectivity with a Prescriptive Approach

Transportation Research Record: Journal of the Transportation Research Board, Volume 2677, Issue 3, pp 1278-1292

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2023
Airport Landside Data: Collection and Application

ACRP Synthesis of Airport Practice, Issue 132, 73p

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2023
State of Airport Loyalty Programs

ACRP Synthesis of Airport Practice, Issue 131, 105p

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2023
Using Wi-Fi Connection Data to Analyze Performance of the Subway System in Toronto, Canada

Transportation Research Record: Journal of the Transportation Research Board

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2022
Toward a Touchless Airport Journey

ACRP Research Report, Issue 241, 71p

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2021-11
Examining Customers’ Critical Acceptance Factors toward Ridepooling Services

Transportation Research Record: Journal of the Transportation Research Board, Volume 2675, Issue 11, pp 1310-1323

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2021-10
Passenger Expectations and Airport Service Quality: Exploring Customer Segmentation

Transportation Research Record: Journal of the Transportation Research Board, Volume 2675, Issue 10, pp 604-615

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2021-07
Using Real-Time Data to Detect Delays and Improve Customer Communications at New York City Transit

Transportation Research Record: Journal of the Transportation Research Board, Volume 2675, Issue 7, pp 45-57

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2020
Visual Arts Programs at Airports

ACRP Synthesis of Airport Practice, Issue 114, 53p

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2019-09
Customer Journey Time Metrics for New York City Bus Service using Big Data

Transportation Research Record: Journal of the Transportation Research Board, Volume 2673, Issue 9, pp 1-10

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2019-03
2019
Valuing Public Transport Customer Amenities: International Transit Agency Practice

Transportation Research Board 98th Annual Meeting, 6p

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2019
What Does the Future of Automated Driving Mean for Public Transportation?

Transportation Research Record: Journal of the Transportation Research Board

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2019
Passenger-Centric Performance Metrics for the New York City Subway

Transportation Research Record: Journal of the Transportation Research Board

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2018
Customer-Focused Service Guarantees and Transparency Practices

TCRP Synthesis of Transit Practice, Issue 134, 130p

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2018
Measuring the Effectiveness of a Transit Agency’s Social Media Engagement with Travelers

Transportation Research Record: Journal of the Transportation Research Board, Volume 2672, Issue 50, pp 46-55

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2017
Addressing Difficult Customer Situations

TCRP Synthesis of Transit Practice, Issue 127, 87p

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