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1. 1996-04

PUBLIC TRANSPORTATION MANAGEMENT AND PLANNING IN A RAPIDLY CHANGING ENVIRONMENT: STRATEGIES FOR SURVIVAL. TRANSPORTATION RESEARCH BOARD WORKSHOP, IRVINE, CALIFORNIA, JULY 27-29, 1995. SUMMARY OF PROCEEDINGS

Transportation Research Circular, Issue 460, 72 p.

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2. 1996-04

OVERVIEW OF WORKSHOP BREAKOUT SESSIONS ON: PLANNING - METHODS TO MEET FUTURE MARKETS

Transportation Research Circular, Issue 460, p. 1-4

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3. 1996-04

OVERVIEW OF WORKSHOP BREAKOUT SESSIONS ON: MANAGEMENT - CONVERTING CHALLENGES INTO OPPORTUNITIES

Transportation Research Circular, Issue 460, p. 4-6

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4. 1996-04

OVERVIEW OF WORKSHOP BREAKOUT SESSIONS ON: FUNDING - RESPONDING TO THE NEW ENVIRONMENT: ISTEA AND BEYOND

Transportation Research Circular, Issue 460, p. 6-7

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5. 1996-04

OVERVIEW OF WORKSHOP BREAKOUT SESSIONS: ONE GENERAL MANAGER'S PERSPECTIVE

Transportation Research Circular, Issue 460, p. 7-10

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6. 1996-04

OVERVIEW OF WORKSHOP BREAKOUT SESSIONS: ONE BOARD MEMBER'S PERSPECTIVE

Transportation Research Circular, Issue 460, p. 10-12

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7. 1996-04

TEACHING TRANSIT THE IMPORTANCE OF PRINCIPLES. PRESENTATION AT WORKSHOP SESSION ON: THE CHANGING ENVIRONMENT IN PUBLIC TRANSPORTATION MANAGEMENT AND PLANNING

Transportation Research Circular, Issue 460, p. 14-16

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8. 1996-04

INSIGHTS FROM LAS VEGAS. PRESENTATION AT WORKSHOP SESSION ON: THE CHANGING ENVIRONMENT IN PUBLIC TRANSPORTATION MANAGEMENT AND PLANNING

Transportation Research Circular, Issue 460, p. 16-18

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9. 1996-04

CHALLENGES IN SALT LAKE CITY. PRESENTATION AT WORKSHOP SESSION ON: THE CHANGING ENVIRONMENT IN PUBLIC TRANSPORTATION MANAGEMENT AND PLANNING

Transportation Research Circular, Issue 460, p. 18-22

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10. 1996-04

USING MARKET RESEARCH TO MANAGE CHANGE. PRESENTATION AT WORKSHOP SESSION ON: USING MARKET RESEARCH TO IMPROVE TRANSIT MANAGEMENT AND SERVICE DECISIONS

Transportation Research Circular, Issue 460, p. 23-26

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11. 1996-04

MARKET RESEARCH AND SERVICE PLANNING. PRESENTATION AT WORKSHOP SESSION ON: USING MARKET RESEARCH TO IMPROVE TRANSIT MANAGEMENT AND SERVICE DECISIONS

Transportation Research Circular, Issue 460, p. 26-29

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12. 1996-04

EARNING CUSTOMER LOYALTY: RESEARCH, INCENTIVES, SATISFACTION. PRESENTATION AT WORKSHOP SESSION ON: USING MARKET RESEARCH TO IMPROVE TRANSIT MANAGEMENT AND SERVICE

Transportation Research Circular, Issue 460, p. 29-31

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13. 1996-04

BIG RESEARCH AT A SMALL AGENCY. PRESENTATION AT WORKSHOP SESSION ON: USING MARKET RESEARCH TO IMPROVE TRANSIT MANAGEMENT AND SERVICE DECISIONS

Transportation Research Circular, Issue 460, p. 31-34

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14. 1996-04

RETHINKING THE MANAGEMENT OF TRANSIT. PRESENTATION AT WORKSHOP SESSION ON: OPPORTUNITY AND FEASIBILITY OF CHANGING TRANSIT MANAGEMENT

Transportation Research Circular, Issue 460, p. 35-38

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15. 1996-04

SATISFYING THE (INTERNAL AND EXTERNAL) CUSTOMER. PRESENTATION AT WORKSHOP SESSION ON: OPPORTUNITY AND FEASIBILITY OF CHANGING TRANSIT MANAGEMENT

Transportation Research Circular, Issue 460, p. 38-40

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16. 1996-04

LABOR/MANAGEMENT COOPERATION. PRESENTATION AT WORKSHOP SESSION ON: OPPORTUNITY AND FEASIBILITY OF CHANGING TRANSIT MANAGEMENT

Transportation Research Circular, Issue 460, p. 40-41

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17. 1996-04

TQM AND TEAMWORK IN SPOKANE. PRESENTATION AT WORKSHOP SESSION ON: OPPORTUNITY AND FEASIBILITY OF CHANGING TRANSIT MANAGEMENT

Transportation Research Circular, Issue 460, p. 41-42

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18. 1996-04

EXPERIENCES IN CHANGING THE SERVICE PROVISION STRUCTURE. PRESENTATION AT WORKSHOP SESSION ON: ADDRESSING OUR CHALLENGES: SOLUTIONS "OUTSIDE THE BOX"

Transportation Research Circular, Issue 460, p. 43-45

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19. 1996-04

ALTERNATIVE SERVICE PROVISION. PRESENTATION AT WORKSHOP SESSION ON: ADDRESSING OUR CHALLENGES: SOLUTIONS "OUTSIDE THE BOX"

Transportation Research Circular, Issue 460, p. 46-49

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20. 1996-04

INNOVATIVE FUNDING. PRESENTATION AT WORKSHOP SESSION ON: ADDRESSING OUR CHALLENGES: SOLUTIONS "OUTSIDE THE BOX"

Transportation Research Circular, Issue 460, p. 50-51

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21. 1996-04

TECHNOLOGY APPLICATIONS. PRESENTATION AT WORKSHOP SESSION ON: ADDRESSING OUR CHALLENGES: SOLUTIONS "OUTSIDE THE BOX"

Transportation Research Circular, Issue 460, p. 51-54

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22. 1996-04

PUBLIC TRANSPORTATION: CHALLENGES AND OPPORTUNITIES. WORKSHOP RESOURCE PAPER

Transportation Research Circular, Issue 460, p. 55-63

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