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2007
Paratransit Manager's Skills, Qualifications, and Needs

TCRP Synthesis of Transit Practice, Issue 71, 60p

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2007
Measuring the Transportation Needs of People with Developmental Disabilities

Transportation Research Board 86th Annual Meeting, 22p

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2006
Synthesis of Customer Needs from Rural Traveler Information Surveys

Transportation Research Board 85th Annual Meeting, 18p

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2005
Developing Roadway Standards for Ride Quality from the Customer’s Perspective

Transportation Research Record: Journal of the Transportation Research Board, Issue 1940, pp 43-51

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2005
Pavement Management; Monitoring, Evaluation, and Data Storage; and Accelerated Testing 2005

Transportation Research Record: Journal of the Transportation Research Board, Issue 1940, 163p

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2005
Using a Fuzzy Quality Function Deployment Model to Identify Improvement Points in Airport Cargo Terminals

Transportation Research Record: Journal of the Transportation Research Board, Issue 1935, pp 130-140

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2001-03
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