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2019
Linking Satisfaction to Behavior: Can (Dis)satisfaction Predict Transit User Attrition Over Time?

Transportation Research Board 98th Annual Meeting, 6p

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2016
Urban Public Transport Mileage Cards: Analysis of Their Potential with Smart Card Data and an SP Survey

Transportation Research Board 95th Annual Meeting, 14p

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2016
Loyalty in Transit: An Analysis of Bus and Rail Users in Two Canadian Cities

Transportation Research Board 95th Annual Meeting, 20p

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2011
Customer Loyalty and Chicago, Illinois, Transit Authority Buses: Results from 2008 Customer Satisfaction Survey

Transportation Research Record: Journal of the Transportation Research Board, Issue 2216, pp 148-156

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2010
Transit 2010, Volume 2

Transportation Research Record: Journal of the Transportation Research Board, Issue 2144, 204p

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2010
Quantifying the Benefits: Application of Customer Loyalty Modeling in Public Transportation Context

Transportation Research Record: Journal of the Transportation Research Board, Issue 2144, pp 111-120

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2007
Exploring Negative Experiences and User Loyalty in Paratransit

Transportation Research Record: Journal of the Transportation Research Board, Issue 2034, pp 134-142

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2001
EXPLORING CUSTOMER LOYALTY AS A TRANSIT PERFORMANCE MEASURE

Transportation Research Record, Issue 1753, p. 93-101

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2001
SUCCESSFUL ARTERIAL STREET LIMITED-STOP EXPRESS BUS SERVICE IN CHICAGO

Transportation Research Record, Issue 1760, p. 74-80

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1996-04
EARNING CUSTOMER LOYALTY: RESEARCH, INCENTIVES, SATISFACTION. PRESENTATION AT WORKSHOP SESSION ON: USING MARKET RESEARCH TO IMPROVE TRANSIT MANAGEMENT AND SERVICE

Transportation Research Circular, Issue 460, p. 29-31

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